Friends Smart

On this page, you can find out what guests who have stayed with us in the past have to say about the Friends hotels and hostels. Incidentally, we never edit any of the feedback – it appears on the site ‘as it is’, so this is where to come if you want the whole picture, warts and all! Everyone who stays at Friends is sent an email after their visit, inviting them to leave feedback. It is up to each individual guest to decide whether to praise or criticize us. We’d be delighted to see your feedback on the site one day too – and all you need to do is stay at Friends!

One more thing. On rare occasions, the feedback contains criticisms of our staff, such as: “the person at reception didn’t even turn to look at us.” Our job may not always be easy, but offering our guests a warm welcome and a smile is an absolute must. If you ever feel that the staff are being negligent or, worse still, treating you unpleasantly, and you feel awkward about putting this in your feedback, please make your feelings known by using the ‘Send a Letter to the Director’ feedback form. This will help us to improve our service.